Immigration Dept (Jabatan Imigresen)

It's considered fast service already. I reached here around 12:00 noon, to renew my passport . I got my new 48 pages international passport at 1:45pm afternoon. Spent RM200 :-)

Disabled people, children under 2 years old, seniors aged 60 and above and pregnant women have special counter/service. You will get your new passport within an hour for renewal.

Friendly and fast!! This is the best place to make a new passport .. I went to putrajaya but this one even better, but their building is creep but their people is so nice!

Come & line up by 7am. They open at 730am! Quite efficient, can collect passport immediately, just have to wait your turn. ????

It has become efficient to such extent that they take your passport photo at the place you sit down while meeting the officer . Passport ready within an hour of stepping into the dept ( came at 8am)

Very fast service .. Get my passport less than hour.. Well done!!! No need to bring photo, photo service available at the counter and it's free..

Come to make new passport at 1430, got my passport on 1515. Fast service . I wish all government services are efficient like this

This is the amount of ppl at 7.30am on a Sunday... Click on the picture for a full panorama view

2 years RM100 ; 5 years RM 300 (can transfer remainder months from old passport - max 6 months) Fixed 48 pages .

16kaunter only open 1 passport msia 1 juruwang 1kutipan passport .. 400+ ppl waiting for just 1 kaunter each? This is what u all call good service ?patient? Im patient now hahaha !

No automated kiosk. Manual renewal. Fast service though. Photostat a copy of ic before lining up for your number. 2 copies of photos, original ic and old pp. ;)

u may renew ur passport via online n come collect it the next day https://eservices.imi.gov.my/myimms/myPassport?action=welcome&lang=ms&type=26&module=passport

The officers are friendly , helpful and always put on a smiling face. And the passport is ready in a hour. Definitely no complaints at all!

I reach here about 7 Am... But i really surprise it's already long q... So my advice come early to avoid long q...

Yes, my experience with MY Immigration officers both at Wangsa Maju 2 years back, and now here is great! Patient, helpful and smiling faces all around!

Came in during weekdays. Not a long time waiting. Awesome and friendly service

Service is fast and good. Got my passport renewed in 40 minutes. Well done!

Very peak on school holidays

Came in at 10.30 AM. New passport was ready by 11.03 AM. ????????????

I arrived here at 10am Thursday, got my passport at 1240pm. Despite before me were 80+ ppl. Thumbs up for the officers here.

The imbecile immigration officer said I needed a photocopy of IC for passport renewal. I was like your website & other branches don't need it. She was like "Only this branch we do." #dumbgovtofficers

This is much better and faster than kelana jaya branch.. It took me from 6.30am until 2pm in kelana jaya but here, even i reach here at 7 i manage to get number

The staff mentioned it can be collected in 20 minutes because I get the first few queue number, but they never call my number after 40 minutes. They only mentioned vendor system down when I ask them.

Spend 2 and 1/2 hours for 100giliran, and 30minutes to wait for the passport . Quite fast.

Open from 730am but come early to get in queue...

No forms needed for renewal. Just bring original IC , photocopy IC on one page , old passport and cash.

Fast service . 15min done. Thumb up!

After making payment you are able to collect new passport within 45mins.

Only half an hour and my passport process was done. Great! ❤

Fast services .....and staff r friendly

Efficient service. 5 yrs is now rm200

Passport size portraits changed from blue background to white background.

Get more waiting chairs, hire more people to cope with the amount of people during school holidays. Waited for 5 hours to renew passport . Improve the service please. Wasted my time

Right now, system down and i've been here from 7.30am !!

The service is quite fast . Just for 45 minutes for renew pasport even though there's so many people there .

I suggest to come before 8 am in the morning to avoid very long queue

Good service

Fast service n friendly officers ..thumbs up \m/

Huhu...best...fast....but Saturday and Sunday.....always long queue.......hahahahaha........

Smiling and friendly services , thumbs up!

any idea how to check if the working approval is real or fake?

First time buat

Very prompt and fast service . Within 1hour passport is done.

30 minit siap, staf efisien.

Have to come before 6.30 am. Or else que for 2 hours -.-'

Get your passport within one hour! Weekdays :)

Come early.. Everythings going to be smooth & easy ^__^

Came here on Feb 1 2018 , only 1 counter to serve people . Slow AF

Another 1 hrs to open...already 30people queing!!!!

Very slow. As expected from government servant. Only know how to chit chat, coffe break, extra allowance but slow like turtle .