Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word “steak” stood for steakburger...
4040 Carothers Pkwy Franklin , TN 37067 United States
Reservations | No |
Credit Cards | Yes (incl. Discover & Visa) |
Outdoor Seating | No |
Menus | Breakfast, Brunch, Lunch, Dinner, Happy Hour |
To the woman in front of us: DON'T ORDER 20 CUSTOM SHAKES AT THE DRIVE THRU !!! GO INSIDE!!! However, excellent customer service made up for it once we finally made it to the window. ????????
Sat at bar area to place a to go order for 10 minutes, unacknowledged. Several patrons successfully paid at the register, I was sitting next. I had to stop an employee to take my order.
Ask for Arthur- he's super nice & goes above and beyond to make sure everything is perfect.
Sat at the intercom in the drive thru for 10 minutes without anyone even taking our order before we jumped ship...pathetic
I wish there were more late night food options in the area! The wait for their drive-thru is zero fun - no matter the time of day/night.
Ask for Jason. He is very good and pleasant to deal with!
I ordered a shake ...at steak and shake . It took 6 minutes to get to window after ordering. Another 7 min to get the shake . Wow. ????
This location has had some staffing issues lately. Sometimes the dining room isn't open. It's hit or miss, really.
Food is good. Prices are very affordable . The service, however, is lacking. Drive through is very slow. You're better off going in and ordering your food carryout .
We could have gone through the Wendy's drive thru 137 times by the time we got our drinks here.
Susan was awesome and the food was great.
Love the burgers !!!!
Great to see they're back to 24 hours .
The Frisco melt meal is awesome of course :)
Ask for Gio he is the best :)
Love those little shoe string fries and $1.00 large sweet teas !
Busy tonight.
Want a late night steak or shake ? Sorry...it's not open 24 hours anymore :(
While getting car fixed or oil change we eat here. 2013
Very slow to receive your order. Be prepared for a wait.
Seriously have been here for 45 minutes in the drive thru . 20 minutes before we ordered finally payed and waited another 25 for food. Crazy.
It's that time of year for the Caramel Apple shake !
The only tip I would ever give this place is this one.
Food is good.. Service, not so good.
Royale steakburger. Nuff said.
Great food, but extremely slow drive through.
Make sure you do the word search! It's a tricky one!
Eat a burger !
Dont come here between 12-2!!! Dear lord SLOW!!!!
Horrible service today by our waitress Susan !! Had to ask other workers for stuff we needed! Cup never got refilled!
Our server is quite possibly the worst I've ever encountered.
has the slowest drive thru in the world
Horrible service I will not be back ever!!!!!! Food was sitting in window & server & mgmnt chose to socialize.
Slowest drive thru ever. Be prepared to sit and wait.
Slow, rude service that is inaccurate!
The food was great, and the service was fast and friendly! Haven’t Bn to one yet that was bad!!! Great place for comfort food!!!! - Mike Dyer
Biscuits with honey butter were great! Great service! - Todd Vossen
When calling the pharmacy prepare to wait on hold for a while if u actually need to speak with someone - Melissa Mcghee
Great for bargains. Huge store & lovely clothes section. Close enough to wholefoods after essentials are bought! Love Walmart bought a brand new laptop -$380 bargain!!!! - Insiders Health
The burgers are great and service is fantastic nice to get away casually...have a beer and burger - Karen Smith