Royal Hideaway Playacar

A member of the prestigious Leading Hotels of the World, at Playa del Carmen Mexico

4 / 10
387
ratings
Address

Lote Hotelero 6 77710 Playa del Carmen , Quintana Roo Mexico

Credit Cards Yes (incl. American Express & MasterCard)

Comments / 37


Keywords:

spa chef's tables scenic views staff restaurants liquor takes reservations beach resorts states hotel
Kelly Robinson

Not your typical all inclusive. The restaurants are top notch, liquor is top shelf , staff are so nice& accommodating. We are extremely picky & have no complaints. Anyone who doesn't like it is nuts .

Andrew Aebersold

Great service and food, very relaxing experience, best beach and the new renovations are breathing new life into this awesome resort . Spa is nice too. Be sure to order multiple courses for food.

Kelly Robinson

Been here many times & 2x this summer - 19 days in 2.5 mos. We eat at michelin rated restaurants weekly in NYC & expect the best, which is why we come here. Anyone who had a bad experience deserved it

Chris Weeks

This is a great place. Don't be fooled by the negative reviews . Staff and food is great. Rooms are above average. I would give it an 8 out of 10.

Megan Macy

I loved it here!! Nice staff , good food and name brand liquor . We can't wait to go back!!

Mit Nk

Negative reviews just dont do justice to this magnificent place! It's just wonderful!!! If you don't believe me please check trip advisor, True people reviews don't lie!!

Melissa Alvarado

Amazing resort ! Don’t be shy about asking for the drink you want, the bartenders do a great job

Kelly Robinson

All of the Michael R's, Steven D's, Marvin C's & David S.R.s are the same person. Read their reviews - same wording... Don't pay attn.

Kelly Robinson

Get up early to get the best view at the pool!

Arwed Lentz

Breakfast Ocean front elevated view from the Spices Restaurante!

Alec Bowers

Ruined my engagement - staff blames guest (see pic). Room service frozen food. Scammers - promised credits+upgrades if we stayed 2 extra nights - then tried to double charge AND went back on promise.

Holger Sell

Staff attentive but you have to schedule your holidays around the dinner reservations in the restaurants . Good luck getting a slot. Surrounding is nice letdown by a stupid system. Noisy rooms.

JanVDBoer

Best resort in playacar. Be kind and tip the staff and they'll do EVERYTHING for you

John Nance

Shocked. They gave my partner the key to another person's room - walked in on two people doing the dirty dance - then made my partner wait outside 40 minutes for my real key.

Alan Bean

Unpleasant experience. The staff needs to be reminded constantly to follow through

Kent Rader

Honeymoon wrecked thanks for staff here - no requests honored, then blamed us for not telling us it was our honeymoon.

Katie (Elliott) Coleman

Make a reservation at the Chef's Table for a truly unique and interactive experience. Read more

Roger Crawford

Expect to wait. A lot. Tip: go to Mayakoba. There the staff waits on you, not the other way around.

Jorge Sanguino

Adults only

Andrew Aebersold

Best resort in pdc.

Thomas Connellan

Hotel has not been maintained. Gross rooms!

Marie Savard

Do not eat room service - it's gross, eek!

Eliza Esquivel

Stay at La Margarita in more ways than one

Anderson Amy

Hard beds - hard to sleep on vacation :( Not coming back.

Rafael Gonzalez

El servicio es de lo mejor que he visto, muy amable, servicial, los concierge te consienten en todo, muchas felicidades, ampliamente recomendado para un fin de semana con tu pareja

Edgar G

La atención en general es muy buena, las instalaciones funcionales. Variedad de restaurantes , buen spa (sauna y vapor ). Vale la pena la estadía en este hotel , todo muy a gusto, lo recomiendo.

Arwed Lentz

Gracias por la invitación #RoyalHideaway! Nuevas opciones para grupos de bodas y eventos ! El restaurante Spices bufete desayuno rico y bastante completo la sección de frutas !

Rafael Gonzalez

Ampliamente recomendado para un fin de semana con tu pareja, el staff es muy servicial, la comida excelente y las habitaciones , es otro nivel!!!

Marco Vergara V

El servicio excelente. Buen valor por tu dinero. Yo recomiendo quedarse un par de noches cerca de quinta avenida y terminar aquí su viaje.

Silvia Lopez

Instalaciones decentes, el spa delicioso, la comida rica, pero deja que desear en cuestión de lujo . Sus productos de baño son L'Occitane. El restaurante las Ventanas exquisito. Algo aburrido. 7/10

Margarita Ivonne

Excelente comida y excelente servicio!

Celia Morris

Súper romántico !! Ideal para ir con tu novio!!!!!

Reymundo LoMe

Servicio de 100!

Matt Rix

La pizza del congelador para el servicio de habitación . Sólo 7.000 por noche!

CeliEle Boucher

Hermoso Hotel (5 Diamantes) ... No Lo Duden!

Anna Anokhina

2417 прямо на берегу моря... Красота

Marcus Ranum

No es un 5 estrellas. Tal vez más como un 2 estrellas.

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The aguachile is the best! - Shana Hartley

Beach
Playa/Beach Royal Hideaway

Throw towels and a magazine on chairs before 9am to save your spot! - Jessica

7.5
Mexican
Spices

The lunch menu is new & it's to die for. Many people think the lunch menus at The Deck & Spices are the same but they aren't. Check it out at lunchtime! You won't be disappointed. - Kelly Robinson

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The Pool nombre 1 si pacefull and good - Rafael Aviles

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Riu Palace Riviera Maya

Beautiful resort with great selection of food choices. Super fast customer service and the rooms are very Art Deco with lots of purple! Tequila in the room! - Your Savvy Atlantan

6.9
Restaurant
Las Ventanas

Love this restaurant. Jose is the best bartender & Omar is the server to request. Fanny is also wonderful - Kelly Robinson